For the purposes of the Data Protection Act 1998, Henfield Hire Limited ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data). Our contact details are as follows:
Company Number: 04661205.
Registered office address: Bankside, 300 Peachman Way, Broadland Business Park, Norwich, England, NR7 0LB.
Telephone number: 01403 241010
We will obtain personal data about you (such as your name, address, payment details, opinions, data about your visit etc) whenever you complete an online form or send us data for whatever reason.
For example, we will obtain your personal data when you sign up to purchase a service or software or make payments. It is possible we may also obtain sensitive personal data about you if you volunteer it and if you do then you will be consenting to our processing it for the purpose of providing data, information, goods, services, software and information to you in connection with our business.
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve and personalise our service to you.
We will use your personal data for the following purposes:
When we provide services, goods or software, we want to make them easy, useful and reliable. Where services are delivered on the internet this can sometimes involve placing small amounts of information on your device, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you. They do however provide some statistical data about your browsing actions and patterns. WE use our own cookies that are controlled by us and which are used only by us to provide information about the usage of our Website.
If you have given us permission, we may contact you by email, telephone or text about our services goods and promotions that we think may be of interest to you. See further 'Your rights', below.
If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so).
If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.
We may disclose your personal data to:
We will use reasonable technical and organisational measures to safeguard your personal data, for example:
While we will use all reasonable efforts to safeguard your personal data and will hold it on secure servers, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot and do not guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
To enable us to make credit decisions about you and members of your household and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
If you give us information about or on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and that they have agreed that you can:
You have the right, subject to the payment of a small fee (currently £10), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
We welcome your feedback and questions. If you wish to contact us, please use the contact details given above.